Returns/Exchanges

We will gladly return or exchange any unused, unopened products.

To be eligible for an exchange, store credit or refund your item(s) must meet the following criteria. 

• All components be in re-sellable condition
• Products must be unused

The following are exempt from being returned or exchanged. 

• Any product that is opened, used or not in original packaging.
• Candles that have been lit.
• Custom items
• Sale Items

Costs incurred to ship products back to us are the responsibility of the customer. Please ensure products are well protected inside the box when returning items. We are not responsible if items return to us damaged and cannot issue a store credit or refund for damaged returns. Please be sure to get a tracking # for your return, we are not responsible for lost packages.

Local Drop off is accepted for returns.

Once we receive your product(s) and confirm they are in re-sellable condition, we will issue you a store credit or refund for the product total (shipping costs are non-refundable).

  In the event your order has arrived damaged please contact us with the following information:

• Your order number
• Photos of the damaged items
• Photos of packaging it arrived in with the shipping label visible.

Any damages must be reported within 7 days of your shipment being received for a replacement or refund to be considered..

 Incorrect/Incomplete address left at checkout. Please ensure we have the correct address to ship your order. We are not responsible for orders delivered to an incorrect address. We cannot recall an item once it has been shipped.